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Welcome to the GMR ImageTrend Support Site


Did you know you can get help without submitting a support ticket?

Use the "How can we help you?" search or scroll down the page to find knowlege based articles about your issue.

The link to submit a support ticket is at the bottom of this page.

How can we help you?


ACTIVE ALERTS

Please make sure you resync all resources (Settings/Sync All Resources) in Elite Field at the beginning of your shift.


Knowledge Based Articles

Popular in ImageTrend Elite

  1. How do I submit an GMR ImageTrend Support Ticket?

  2. My chart is locked. . .

  3. How do I add an addendum or attachment after the chart is locked?

  4. When I try to post in Elite Field it says it is Unable to Post Incidents. What do I do?

  5. What do I do when my Zoll Data doesn't download into my chart?

Popular in Accessing Your Account

  1. How do I reset my password? I am having trouble accessing the system.

  2. What do I do if my Elite account is locked or my Licensure account is suspended?

  3. Work over. . . Not in crew line-up? (AEL)

  4. I updated my password in AMGH Licensure but cannot log into Elite Field. . . What do I do?

  5. ImageTrend Password Requirements

Popular in AMGH Licensing System

  1. What do I do to renew a license or credential?

  2. I need to update a license or credential but the Application is not visible. What do I do?

  3. I have updated my credentials. . . how do I get the information and copies of my new cards in the AMGH Licensing System?

  4. AEL Program Directors: Adding crewmembers to your "agency."

  5. Why do I have to complete another application for my updated license or credential?

Popular in Revenue Cycle

  1. Billing says my chart is not in ImageTrend. . . What do I need to do?

  2. We have a receiving hospital that needs access to ImageTrend Hospital Hub to see our charts. How do they get setup to access the system?

  3. What do I do when I have corrected the issues with my chart?

  4. A hospital is having issues accessing a chart of an Air Evac patient that was flown to their facility. Who do they need to contact for Hospital Hub assistance?

Popular in Clinical Release Notes

  1. 1 - 28Jan20

  2. 2 - 18April19

  3. 4 - 29Aug19

  4. 1 - 1March19

  5. 6 - 6Sept19

PLEASE READ INFO BELOW BEFORE SUBMITTING A SUPPORT TICKET
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All low priority Licensure tickets will be answered during Normal Business Hours (M - F/8am - 5pm).

NREMT Renewals:  We have an integration with NREMT that will automatically update your National Registry certification in the system.

Currently there is an issue with the integration and ImageTrend is working on a resolution.

Please do not submit a ticket for this issue.

LABOR DAY WEEKEND HOLIDAY SUPPORT:   There may be a delay in non-priority support tickets starting Friday the 3rd through Monday the 6th.