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Welcome to the GMR ImageTrend Air Support Site


Did you know you can get help without submitting a support ticket?

Use the "How can we help you?" search or scroll down the page to find knowlege based articles about your issue.

How can we help you?

The link to submit a support ticket is at the bottom of this page.


To try our new Instant Messenger Support feature click on the

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NOTE: Instant Message Support is only available M-F from 9am-5pm Central.



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Knowledge Based Articles

Popular in Accessing Your Account

  1. How do I reset my Licensure password? I am having trouble accessing the Licensure system.

  2. What do I do if my Elite account is locked or my Licensure account is suspended?

  3. I updated my password in GMR Licensure but cannot log into Elite Field. . . What do I do?

  4. Work over. . . Not in crew line-up?

  5. ImageTrend Password Requirements

Popular in ImageTrend Elite

  1. How do I submit an GMR ImageTrend Support Ticket?

  2. My chart is locked. . .

  3. How do I add an addendum or attachment after the chart is locked?

  4. What do I do when my Zoll Data doesn't download into my chart?

  5. When I try to post in Elite Field it says it is Unable to Post Incidents. What do I do?

Popular in GMR Licensing System

  1. I need to update a license or credential but the Application is not visible. What do I do?

  2. What do I do to renew a license or credential?

  3. I have updated my credentials. . . how do I get the information and copies of my new cards in the GMR Licensing System?

  4. Program Directors: Adding crewmembers to your "agency."

  5. Why do I have to complete another application for my updated license or credential?

Popular in Revenue Cycle

  1. Billing says my chart is not in ImageTrend. . . What do I need to do?

  2. A hospital is having issues accessing a chart of a patient that was flown to their facility. Who do they need to contact for Hospital Hub assistance?

  3. We have a receiving hospital that needs access to ImageTrend Hospital Hub to see our charts. How do they get setup to access the system?

Popular in Clinical Release Notes

  1. 5 - 13Dec21

  2. 2 - 18April19

  3. 1 - 1March19

  4. 1 - 28Jan20

  5. 4 - 29Aug19