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Welcome to the GMR ImageTrend Support Site


Did you know you can get help without submitting a support ticket?

Use the "How can we help you?" search or scroll down the page to find knowlege based articles about your issue.

The link to submit a support ticket is at the bottom of this page.

How can we help you?


ACTIVE ALERTS

AEL only - If you are doing a workover contact the Program Director for that base and they will add you to the lineup. - AEL only

Please make sure you resync all resources in Elite Field at the beginning of your shift.


Knowledge Based Articles

Popular in ImageTrend Elite

  1. My chart is locked. . .

  2. When I try to post in Elite Field it says it is Unable to Post Incidents. What do I do?

  3. How do I submit an AMGH ImageTrend Support Ticket?

  4. What do I do when my Zoll Data doesn't download into my chart?

  5. Error Occurred Loading in Elite Web. . . Failed to execute handler in hash routing. How do I correct this issue?

Popular in ImageTrend Elite Clinical Release Notes

  1. Clinical Release Notes - 1March19

  2. Clinical Release Notes - 18April19

  3. Clinical Release Notes 29August19

  4. Clinical Release Notes - 5August19

  5. Clinical Release Notes 4Sept19 (Illinois Only)

Popular in Accessing Your Account

  1. How do I reset my password? I am having trouble accessing the system.

  2. What do I do if my account is locked after 5 failed attempts?

  3. Work over. . . Not in crew line-up? (AEL)

  4. I updated my password in AMGH Licensure but cannot log into Elite Field. . . What do I do?

  5. ImageTrend Password Requirements

Popular in AMGH Licensing System

  1. What do I do to renew a license or credential?

  2. I have updated my credentials. . . how do I get the information and copies of my new cards in the AMGH Licensing System?

  3. AEL Program Directors: Adding crewmembers to your "agency."

  4. Why do I have to complete another application for my updated license or credential?

  5. I need to update a license or credential but the Application is not visible. What do I do?

Popular in Revenue Cycle

  1. How do I add an addendum or attachment after the chart is locked?

  2. Billing says my chart is not in ImageTrend. . . What do I need to do?

  3. How do I see my CQI from Revenue Cycle?

  4. What do I do when I have corrected the issues with my chart?

  5. We have a receiving hospital that needs access to ImageTrend Hospital Hub to see our charts. How do they get setup to access the system?