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Welcome to the GMR ImageTrend Support Site


Did you know you can get help without submitting a support ticket?

Use the "How can we help you?" search or scroll down the page to find knowlege based articles about your issue.

The link to submit a support ticket is at the bottom of this page.

How can we help you?


ACTIVE ALERTS

Please make sure you resync all resources (Settings/Sync All Resources) in Elite Field at the beginning of your shift.


Knowledge Based Articles

Popular in ImageTrend Elite

  1. My chart is locked. . .

  2. How do I submit an AMGH ImageTrend Support Ticket?

  3. When I try to post in Elite Field it says it is Unable to Post Incidents. What do I do?

  4. What do I do when my Zoll Data doesn't download into my chart?

  5. Error Occurred Loading in Elite Web. . . Failed to execute handler in hash routing. How do I correct this issue?

Popular in Accessing Your Account

  1. How do I reset my password? I am having trouble accessing the system.

  2. What do I do if my account is locked after 5 failed attempts?

  3. Work over. . . Not in crew line-up? (AEL)

  4. I updated my password in AMGH Licensure but cannot log into Elite Field. . . What do I do?

  5. ImageTrend Password Requirements

Popular in AMGH Licensing System

  1. What do I do to renew a license or credential?

  2. I have updated my credentials. . . how do I get the information and copies of my new cards in the AMGH Licensing System?

  3. I need to update a license or credential but the Application is not visible. What do I do?

  4. AEL Program Directors: Adding crewmembers to your "agency."

  5. Why do I have to complete another application for my updated license or credential?

Popular in Revenue Cycle

  1. How do I add an addendum or attachment after the chart is locked?

  2. Billing says my chart is not in ImageTrend. . . What do I need to do?

  3. How do I see my CQI from Revenue Cycle?

  4. What do I do when I have corrected the issues with my chart?

  5. We have a receiving hospital that needs access to ImageTrend Hospital Hub to see our charts. How do they get setup to access the system?

NOTICE

All Licensure tickets will be answered during Normal Business Hours (M-F / 8am - 5pm).