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Welcome to the GMR ImageTrend Support Site


Did you know you can get help without submitting a support ticket?

Use the "How can we help you?" search or scroll down the page to find knowlege based articles about your issue.

The link to submit a support ticket is at the bottom of this page.

How can we help you?


ACTIVE ALERTS

Please make sure you resync all resources (Settings/Sync All Resources) in Elite Field at the beginning of your shift.


Knowledge Based Articles

Popular in ImageTrend Elite

  1. My chart is locked. . .

  2. How do I submit an AMGH ImageTrend Support Ticket?

  3. When I try to post in Elite Field it says it is Unable to Post Incidents. What do I do?

  4. How do I add an addendum or attachment after the chart is locked?

  5. What do I do when my Zoll Data doesn't download into my chart?

Popular in Accessing Your Account

  1. How do I reset my password? I am having trouble accessing the system.

  2. What do I do if my account is locked after 5 failed attempts?

  3. Work over. . . Not in crew line-up? (AEL)

  4. I updated my password in AMGH Licensure but cannot log into Elite Field. . . What do I do?

  5. ImageTrend Password Requirements

Popular in AMGH Licensing System

  1. What do I do to renew a license or credential?

  2. I need to update a license or credential but the Application is not visible. What do I do?

  3. I have updated my credentials. . . how do I get the information and copies of my new cards in the AMGH Licensing System?

  4. AEL Program Directors: Adding crewmembers to your "agency."

  5. Why do I have to complete another application for my updated license or credential?

Popular in Revenue Cycle

  1. Billing says my chart is not in ImageTrend. . . What do I need to do?

  2. We have a receiving hospital that needs access to ImageTrend Hospital Hub to see our charts. How do they get setup to access the system?

  3. What do I do when I have corrected the issues with my chart?

  4. A hospital is having issues accessing a chart of an Air Evac patient that was flown to their facility. Who do they need to contact for Hospital Hub assistance?

Popular in Clinical Release Notes

  1. 2 - 18April19

  2. 1 - 1March19

  3. 6 - 6Sept19

  4. 1 - 28Jan20

  5. 4 - 29Aug19

NOTICE

The CAD feed to ImageTrend is down as well as the WiFi at the Bases.    No CADs will be available for download from ImageTrend at this time.    All charts will need to be POSTED using HOTSPOTS even though the CAD is not attached.

CAD is NOT REQUIRED to POST to Elite Web.    Unit Notified Time must be completed along with other Closed Call Rules to POST the chart.

Remember Posting and Finishing are two different things. The chart cannot be marked COMPLETED/FINISHED at this time because it will not meet the validity threshold.

Please make sure you uncheck the finish box before you POST to Elite Web so your chart will not be lost in Elite Field.

Click here if you need help satisfying Closed Call Rules so you can POST your chart.

Please DO NOT submit a support ticket for this issue.    The IT Department is aware is working on a resolution.