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Welcome to the GMR ImageTrend Support Site


Did you know you can get help without submitting a support ticket?

Use the "How can we help you?" search or scroll down the page to find knowlege based articles about your issue.

How can we help you?

The link to submit a support ticket is at the bottom of this page.


To try our new Instant Messenger Support feature click on the

orange widget with three dots in the lower right hand corner of your screen.

NOTE: Instant Message Support is only available M-F from 9am-5pm Central.



ACTIVE ALERTS

Please make sure you resync all resources (Settings/Sync All Resources) in Elite Field at the beginning of your shift.


Knowledge Based Articles

Popular in ImageTrend Elite

  1. How do I submit an GMR ImageTrend Support Ticket?

  2. My chart is locked. . .

  3. How do I add an addendum or attachment after the chart is locked?

  4. When I try to post in Elite Field it says it is Unable to Post Incidents. What do I do?

  5. What do I do when my Zoll Data doesn't download into my chart?

Popular in Accessing Your Account

  1. How do I reset my password? I am having trouble accessing the system.

  2. What do I do if my Elite account is locked or my Licensure account is suspended?

  3. Work over. . . Not in crew line-up? (AEL)

  4. I updated my password in GMR Licensure but cannot log into Elite Field. . . What do I do?

  5. ImageTrend Password Requirements

Popular in AMGH Licensing System

  1. What do I do to renew a license or credential?

  2. I need to update a license or credential but the Application is not visible. What do I do?

  3. I have updated my credentials. . . how do I get the information and copies of my new cards in the GMR Licensing System?

  4. Program Directors: Adding crewmembers to your "agency."

  5. Why do I have to complete another application for my updated license or credential?

Popular in Revenue Cycle

  1. Billing says my chart is not in ImageTrend. . . What do I need to do?

  2. A hospital is having issues accessing a chart of a patient that was flown to their facility. Who do they need to contact for Hospital Hub assistance?

  3. We have a receiving hospital that needs access to ImageTrend Hospital Hub to see our charts. How do they get setup to access the system?

Popular in Clinical Release Notes

  1. 5 - 13Dec21

  2. 2 - 18April19

  3. 1 - 28Jan20

  4. 1 - 1March19

  5. 4 - 29Aug19

PLEASE READ INFO BELOW BEFORE SUBMITTING A SUPPORT TICKET
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All low priority Licensure tickets will be answered during Normal Business Hours (M - F/8am - 5pm).

Zoll Cloud download issue (RESOLVED)

ImageTrend has resolved the issue. Zoll Cloud downloads are now working in Elite Field and Elite Web.