The button link to submit an GMR ImageTrend Support Ticket is located at the bottom of the main support page. The person having the issue should be the one submitting the ticket. ...
At this time it is not recommended that you post from Elite Field while in-flight. We have seen issues where not all of the data moves to the server and even complete charts are lost. Even though you...
This error normally occurs when Internet Explorer or Microsoft Edge are used. We are now seeing some issues where this occurs in Google Chrome. The suggested browsers for the desktop computer fro...
If your chart has auto-locked and needs to be marked finished log into Elite Web, open your incident, verify your chart is complete and click Menu and Finish Incident. This doesn't require a support ...
If you do not know any information about the patient address you can satisfy the requirement by selecting the city where you made contact with the patient. If you know the Postal Code then enter i...
The answer is NO! (Unless the patient experiences another cardiac arrest arrest after your arrival). See the information from NEMSIS below:...
Make sure you select the latest print template (V 2.0): If the data is still not there please submit a ticket....
In this situation the attachments will not need to be deleted. Unfortunately an addendum will not suffice. To correct this issue print out the attachments with the incorrect CAD/Incident number, c...
To correct this issue click on Unit & Crew Info under Dispatch on the left side: Remove the incorrect Crew Member by clicking on the X in the upper right corner: Verify you want to delete the Crew Mem...
Make sure you are using Google Chrome. Other web browsers cause issues and will not allow the incident to print....