Please do not list yourself as Other, Health Care Provider or Other, Pre-Hospital Personnel. The incident has to clearly show two EMS Providers on the flight. This is required for compliance, bill...
Don't worry that you are not in the crew line-up. Your partner has access and can start the chart. When you get back to base let GMR ImageTrend Support know and they will figure out why you didn't ...
IT has enabled a URL block on the ImageTrend Elite Field URL, which is designed for and should be used exclusively on company-issued iPads. Please make sure you are starting all charts on the iPad ...
At this time it is not possible to document PTA Labs because there is no way to indicate it was PTA. ImageTrend is aware of the issue. Until this is corrected the PTA labs will need to be deleted ...
If your times are in order but they are red starting with Patient Transfer of Care Date/Time, there is a time in your chart that you indicated the patient did something after your transfer of care ti...
If you see the following Validation Errors there is an entry in your chart before you indicated you either arrived on scene or made contact with your patient. Make sure your times are correct: Look at...
Sometimes charts on the iPad do not fall off after a set amount of time. If you get the notification the incident is locked on the server after you try to post again on the iPad you will need to look...
If you select the Aircraft Tail Number and Base Call Sign before you download your CAD file the CAD file will not overwrite the tail number and base call sign you selected: To correct this issue unsel...
This error is caused by having multiple instances of Elite Field open at the same time. To correct this issue close all tabs in Safari. Close Safari (double click on home button and swipe Safari up...
When finishing the chart do not manually change the status of the chart from “In Progress” to “Ready for Billing.” The status will automatically change upon posting and finishing your chart. To finish...